Gift Card FAQ’s
Q: How do I use my gift card?
A: First, sign the signature panel and the back of the Card. We also suggest that you write down the gift card number and the customer service number from the back of the card on a separate piece of paper in case the gift card is lost or stolen. You can then use your card the same as you would use a credit card provided there is sufficient funds loaded on the card to cover the full amount of your purchase. Present it to the clerk when making a purchase, and sign the form or receipt. If the merchant requests, instruct the merchant to select ‘Credit’ on the terminal.
Q: Where and when can I use my gift card?
A: You can use your MasterCard® gift card anywhere that MasterCard prepaid (debit) cards are accepted or at any ATM bearing the MasterCard logo. You can use your gift card right away, and we encourage you to use your gift card soon - since maintenance fees will apply after your expiration date or as subject to applicable law.
Q: Can I access cash from my gift card?
A: Yes, you can access cash (at any time) from your gift card via an ATM or a point of sale terminal. You will need to obtain a PIN number by calling 800-540-7654 and utilize this PIN to complete the transaction.
Q: How do I register my personal information and/or find out what my balance and transaction history are on my gift card?
A: Go to www.GivingTreeLife.com or call: 800-540-7654
Q: Why should I register my Card?
A: Registering your Card at www.GivingTreeLife.com will provide the additional security required to allow you to use your Card for internet purchases as well as requesting a replacement Card should your Card become lost or stolen.
Q: Does my gift card expire?
A: Yes, subject to applicable law, your gift card will expire when the remaining value is equal to $0 or you have exceeded the ”valid thru” date listed on the front of your gift card.
Q: Can value be added onto my gift card after it is purchased?
A: No, the gift card is disposable. It cannot be reloaded or renewed. When all value is used, the card should be destroyed. Do not give your gift card to a merchant to destroy.
Q: What if my purchase is greater than the value available on my gift card?
A: You must advise the merchant how much is available on your gift card. The merchant would complete a split tender transaction and charge the gift card for the available balance. The remaining amount of your purchase would require another form of payment.
Q: How do I use my gift card at a restaurant?
A: You may use your gift card at a restaurant the same as you do at any other merchant. However; it is common for service-oriented merchants to automatically factor in an additional 25% to cover any tip you may leave on the card. If your total bill, after adding in the additional 25%, exceeds the amount on the gift card, it will be declined. You should ensure that your gift card has an available balance that is 25% greater than your total bill. TO AVOID A DECLINE OF, OR A HOLD ON, YOUR GIFT CARD, YOU CAN ASK THE MERCHANT TO AUTHORIZE A SPECIFIC DOLLAR AMOUNT. WE DO NOT GUARANTEE THAT THE MERCHANT WILL FULFILL THIS REQUEST.
Q: How do I use my gift card at hotels and rental agencies?
A: Like restaurants, companies associated with travel services may automatically factor in an additional 25% to cover incidental charges that you might incur. You should ensure that your gift card has an available balance that is 25% greater than your total bill.
Q: Can I use my gift card at gas stations?
A: We recommend always using your card inside at the register to prevent over authorization which could possibly cause your card to decline.
Q: If my card is lost or stolen, how do I report it?
A: Immediately report your card lost or stolen by calling 800-540-7654.
Cards are issued by MetaBank pursuant to license by MasterCard International Incorporated.